Made to Order:

To limit fabric waste and avoid creating unnecessary stock, all of our products are handmade to order. Once your order has been placed, please allow up to 7 working days for it to be made and dispatched.

If you need your order sooner, please get in touch before placing your order. We cannot guarantee delivery by a specific date unless this has been agreed in advance.

Shipping:

All orders are sent via Royal Mail Tracked (2–3 business days).

Shipping is £3.95 for orders under £60 and free for orders over £60.

In the unlikely event that your order appears to be lost in transit, please allow up to 14 days from the expected delivery date before contacting us. After this time, we can submit a claim with Royal Mail and arrange for your order to be resent.

Returns & Exchanges:

We accept returns within 14 days of delivery for items that are faulty or not as described.

If you have changed your mind, we are happy to offer an exchange for store credit.

To be eligible for an exchange, your item must be returned in the same pristine condition in which it was received. Unused, with tags attached, and in its original packaging. We are unable to accept items that have been marked, worn, or damaged, including marks caused when trying them on.

To start an exchange, please contact us at info@elliesxx.com with your order number and details of the item you wish to return.