Refund policy

We accept returns within 14 days of delivery for items that are faulty or not as described.

If you have changed your mind, we are happy to offer an exchange for store credit.

To be eligible for an exchange, your item must be returned in the same pristine condition in which it was received. Unused, with tags attached, and in its original packaging. We are unable to accept items that have been marked, worn, or damaged, including marks caused when trying them on.

Please note that customers are responsible for the cost of returning items to us. We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Original shipping costs, customs duties, and import taxes are non-refundable.

To start an exchange, please contact us at info@elliesxx.com with your order number and details of the item you wish to return.